FAQ
How long does it take to receive my order?
- Orders typically take about 2-3 business days to get personally tailored, crafted and shipped.
- All Tailored Canvases orders are custom made and printed-on-demand individually when you order. In other words, we don't have boxes of products ready-to-ship. This allows us to add personalization to items or customize as you want.
- Orders can take up to 1-4 Business days to arrive once shipped for USA domestic orders. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.
Important note
- Our designers will use any personalization details you have included when placing the order. You will receive a design proof within 24 hours and we offer unlimited revisions.
- If in any reason that you are not satisfied with your order, please contact us immediately upon receipt and we will do our best to provide the best solution that we can give.
How can I track my order?
- You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
- Please review the emailed receipt we send after each order is placed to see the most up-to-date processing times.
I received a damaged parcel, what should I do?
- In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement, however, since the damage happened while in transit we cannot grant any refund request as it is UPS responsibility.
How can I contact you?
Our customer service email is support@tailoredcanvases.com
