At TailoredCanvases your happiness as a customer is important to us, so all of our products come with a 90 Day 100% Happiness Guarantee. If you are not happy with your purchase within 90 days of receiving it, we will gladly replace or exchange the item.
Contact us at support@tailoredCanvases.com , and we will promptly respond to your inquiries.
Broken Or Damaged Item Policy
- If any item arrives broken or damaged, please send a picture to firstname.lastname@example.org with the order number so that we can replace the item at our cost.
- Due to the personalized nature of our products, we have a 24-hour cancellation policy. Any cancellation requests submitted after 24 hours of the order can not be approved.
Disclaimer: Any refunds will be credited back to the original payment method, typically within 3-5 business days.
- Understandably, because all of our products are personalized and can not be re-used, we do not accept returns. What we can do is send you a new, personalized product, in case an error was made on our end.
When will my order ship?
We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work.
First, we process the order — we do the nitty-gritty backend stuff and prep the pieces needed to print your item.
Second, we print. We make every item to order, so sometimes this step might take a couple days, depending on volume.
The bottom line: We want to get you the best quality product, and make sure everything is just how you want it. From there, we package your order with love and send it on its way.
A tracking number will be provided so you can track your package as many times per day as you wish once the item is processed and shipped.
Shipping times typically take anywhere from 4 to 10 days and packages are not insured. We are currently using UPS as our Delivery Service. They may be experiencing Service Impacts due to the Coronavirus & other conditions beyond their control. You can get updates here.
Due to stock issues or quality issues some products or colors of products take longer.
Can I cancel my order?
- Yes... Please email us at support@TailoredCanvases.com to cancel as soon as possible. However, please note that cancellations or any changes on order should be requested within 24hrs after purchase. If it is a personalized item and production has already started on it we cannot cancel the order.
How do you handle returns?
- As the canvas is personalized, we do not accept returns that are due to customer error.
I received a damaged parcel, what should I do?
- In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement, however, since the damage happened while in transit we cannot grant any refund request as it is UPS responsibility.
I received a wrong parcel, what should I do?
- In case you received a wrong parcel, please contact us immediately. We guarantee to send you a replacement, however, since the mistake happened while in transit we cannot grant any refund request as it is UPS responsibility.