Shipping & Returns - Tailored Canvases

24/7 Phone Support : 303-481-0082

24/7 Phone Support : 303-481-0082

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Shipping & Returns

When will my order ship?

We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work.

First, we process the order — we do the nitty-gritty backend stuff and prep the pieces needed to print your item.

Second, we print. We make every item to order, so sometimes this step might take a couple days, depending on volume.

The bottom line: We want to get you the best quality product, and make sure everything is just how you want it. From there, we package your order with love and send it on its way.

A tracking number will be provided so you can track your package as many times per day as you wish once the item is processed and shipped.

Shipping times typically take anywhere from 4 to 10 days and packages are not insured. We are currently using UPS as our Delivery Service. They may be experiencing Service Impacts due to the Coronavirus & other conditions beyond their control. You can get updates here. 

Due to stock issues or quality issues some products or colors of products take longer. 

Can I cancel my order?

  • Yes... Please email us at Help@TailoredCanvases.com to cancel as soon as possible. However, please note that cancellations or any changes on order should be requested within 24hrs after purchase. If it is a personalized item and production has already started on it we cannot cancel the order. 

How do you handle returns?

  • As the canvas is personalized, we do not accept returns that are due to customer error.

 

I received a damaged parcel, what should I do?

  • In case you received a damaged parcel, please contact us immediately. We guarantee to send you a replacement, however, since the damage happened while in transit we cannot grant any refund request as it is UPS responsibility.

 

I received a wrong parcel, what should I do?

  • In case you received a wrong parcel, please contact us immediately. We guarantee to send you a replacement, however, since the mistake happened while in transit we cannot grant any refund request as it is UPS responsibility.
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